Information We Collect
We collect account details, contact information, identity documents, policy and claim information, supporting evidence, communication records, device and security data, and payout destination details when required to process an insurance refund file.
How We Use Information
Information is used to create and secure accounts, verify identity, assess file completeness, coordinate review, prevent fraud, communicate status changes, support approved payout routing, comply with legal obligations, and improve the service.
Sharing and Service Providers
We do not sell personal information. Data may be shared with authorized insurers, administrators, verification providers, payment or banking partners, professional advisers, and public authorities only when necessary and permitted by law.
Security and Retention
Administrative, technical, and organizational safeguards are used to protect submitted information. Records are retained only for the period required by law, contract, fraud prevention, dispute handling, or legitimate operational needs.
Your Choices
Subject to applicable law, users may request access, correction, restriction, deletion, or a copy of their information. Certain records may be retained where required for compliance or dispute resolution.
Contact
Privacy questions may be submitted through the secure support portal or sent to support@insurancerefundvault.example.